Refund policy

Return and refund policy

Belia Store

At Belia Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

Returns

You may request a return within1 month of receiving your order.

To be eligible for a return:

The product must be unused and in its original condition.
The product should be returned with its original packaging.
You must provide your order number or proof of purchase.
Items that have been used, damaged, or opened may not be eligible for return.
Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We may request photos or other information to verify the issue and arrange a suitable solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method whenever possible. Processing time may vary depending on your payment provider.

Non-Refundable Items

Certain items may not be eligible for return or refund, including products that have been used, opened, damaged after delivery, or returned without the original packaging.

Important: These are chinese pokemon cards. Any customer opening chargeback or refund by saying he received a chinese product, will not be refunded and any chargeback opened will be declined.

Return Shipping

Unless the item was damaged, defective, or incorrectly sent, the customer may be responsible for the return shipping costs.

Contact Us

For return or refund questions, please contact us:

Belia Store
Email: info@beliastore.com
Phone/WhatsApp: +1 747-298-2872

Please include your order number when contacting us about a return or refund.

Thank you for shopping with Belia Store!

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopify@beliastore.com.